Shipping & returns
All our parts include free delivery and are sent with Royal Mail 1st class postal service as standard unless over 5Kg in weight. Items weighing over 5Kg will be send using a courier service.
Next Day delivery services are for the next working day only. If you require a Next Day Saturday service please contact us prior to purchase as this will incur an extra charge.
All orders placed including next working day delivery must be placed BEFORE 2pm Monday to Friday. Orders placed after 2pm Friday will be dispatched on the following Monday. It is impossible for us to dispatch over a weekend.
All our items are sent out using recorded delivery and proof of purchase for your peace of mind. You may need to provide a signature on receipt of your item and it is the buyers responsibility to ensure that a signature is provided. If the buyer has not signed for the item after two delivery attempts, the item will be returned to the relevant depot where it is the buyers responsibility to arrange a re-delivery or local pickup at a convenient time for them.
Large items supplied on a pallet service will only be eligible for two delivery attempts. If a second delivery attempt is failed, the item will be returned to us and a refund for the item minus any carriage costs including returns / storage charges. Receiver will be notified of the date of delivery prior to dispatch.
Our marked shipping costs are given for the UK mainland only however we do offer postage to most international and remote UK destinations for most of our small to medium sized items. Please contact us first with your full address and we will supply you with a postage quote. We reserve the right to cancel a transaction for orders placed from and international or remote location. In this event, we will contact the buyer and an immediate refund will be made.
Any items sent internationally may incur extra costs and increased delivery times when passing through customs. Please be aware that we take no responsibility for any items once they have left the UK.
For items bought from outside of the UK we provide a signed for (tracked) service which trackable to the border of the destination country. We can supply tracking numbers on request. Please be aware that once the item has entered the destination country, it may be handed to a different shipping operator located within that country. We can not be held responsible for any loss of items once passed to these companies.
Before returning any goods please read all our terms and conditions.
JGP Automotive must be informed by e-mail or telephone on 01772 628383 of any items that you wish to return for credit or exchange within 30 days commencing the day of delivery. A member of staff will provide you with a Returns instructions.
Please also ensure that you include a copy of your order details when shipping any items back to us.
If an item is sent back to us without any order details; a refund will not be given.
No parts that have been used, fitted or installed will be accepted for Credit or Refund.
Any parts returned must be in resalable condition.
We do not pay the cost for shipping of any returned goods to us correctly supplied.
We will not under any circumstances pay any VAT/Import Duties on Returns, If we are requested to do so your return will be rejected/abandoned.
Please return your item to:
Unit 30, Dollywaggon Way,